Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools, information, and support they need to stay in control. If gambling ever stops being fun, it is important to recognise the signs and seek help as soon as possible. Please read the information below to understand how you can gamble responsibly and where to turn if you need assistance.

Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. Being aware of the warning signs can help you or someone you know get help before the situation becomes more serious. Common signs of problem gambling include:

• Spending more money on gambling than you can afford to lose
• Feeling the need to gamble with increasing amounts of money to get the same excitement
• Lying to family members, friends, or others about your gambling habits
• Chasing losses by continuing to gamble in an attempt to win back money you have lost
• Neglecting work, school, or family responsibilities because of gambling
• Feeling restless, irritable, or anxious when trying to cut down or stop gambling
• Borrowing money or selling possessions to fund your gambling
• Using gambling as a way to escape problems or relieve feelings of stress or depression
• Repeatedly trying to stop gambling but being unable to do so
• Putting gambling ahead of important relationships or personal commitments

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you manage your activity and stay in control. Self-exclusion allows you to voluntarily restrict your access to gambling for a set period of time. Once a self-exclusion is in place, you will not be able to access your account or open a new one during the exclusion period.

In addition to self-exclusion, we offer the following tools to help you gamble responsibly:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you are able to lose within a chosen time period.
• Session Time Limits: Limit the amount of time you spend gambling in a single session.
• Reality Checks: Receive regular reminders of how long you have been playing to help keep track of time.
• Cool-Off Periods: Take a short break from gambling without fully excluding yourself from your account.

To activate any of these tools or to request a self-exclusion, please contact our customer support team or visit your account settings. All requests are processed promptly and taken very seriously.

Helpful Resources

If you are concerned about your gambling or the gambling of someone you know, there are dedicated organisations that provide free, confidential advice, support, and counselling. We strongly encourage anyone who may be experiencing difficulties to reach out to one of the following trusted resources:

• BeGambleAware - BeGambleAware offers free information, advice, and support for anyone affected by problem gambling. Their website provides a range of resources including a helpline, live chat, and self-assessment tools to help you understand your gambling behaviour.
• GamCare - GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain. They operate the National Gambling Helpline and offer a variety of treatment and support services both online and in person.

Remember, seeking help is a sign of strength. You do not have to face this alone, and support is always available.